Terms and Conditions

Welcome to MyTrans. These Terms and Conditions govern your access to and use of the MyTrans website, mobile application, and related transport and logistics services. By using our platform, you agree to comply with these terms.

1. About MyTrans

MyTrans is a digital platform that connects customers with independent transport providers, vehicle owners, and brokers for services such as lorry booking, trailer booking, LCV services, and full load or part load transportation. MyTrans does not own or operate transport vehicles.

2. User Eligibility

By using MyTrans, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement under applicable laws.

3. Booking & Service Usage

Users are responsible for providing accurate booking details including load type, weight, pickup location, delivery destination, and contact information. Any incorrect information may result in delays, cancellation, or additional charges.

4. Payments

All payments made on MyTrans are processed through secure and trusted payment gateways. Prices displayed on the platform may vary based on distance, vehicle type, availability, and market conditions.

MyTrans is not responsible for payment disputes arising between users and third-party transport providers.

5. Cancellations & Refunds

Cancellation and refund policies may vary depending on the service provider and booking type. Any applicable charges will be communicated at the time of cancellation.

6. User Responsibilities

Users agree not to misuse the platform, provide false information, or engage in any activity that may harm MyTrans, its partners, or other users.

7. Limitation of Liability

MyTrans shall not be liable for delays, damages, losses, or service failures caused by third-party transport providers, natural events, traffic conditions, or circumstances beyond our control.

8. Intellectual Property

All content, logos, designs, and trademarks displayed on MyTrans are the property of MyTrans and may not be used without prior written permission.

9. Account Suspension

MyTrans reserves the right to suspend or terminate user access if these Terms and Conditions are violated or if suspicious or fraudulent activity is detected.

10. Changes to Terms

MyTrans may update these Terms and Conditions from time to time. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:
Email: support@mytrans.in